4 x Elastic Balls

SALES TERMS AND CONDITIONS

INTRODUCTION

The following terms and conditions of sale (T&C) define the rights and obligations of the parties involved in the online sale of goods and services offered by PROGOM to their clients. They are subject to French law, and subject to change at any time, without notice.

Any order of a product from the PROGOM online shop is subject to the consultation of these T&C. Therefore, the consumer acknowledges that their acceptance of these T&C does not require their handwritten signature on this document. The client accepts, without reserve, the entirety of the conditions set out herewithin, and PROGOM agrees to respect the obligations incumbent upon them.

LEGAL INFORMATION

Company:

"PROGOM" - (LC negoce)"

SIRET n° 820 925 428 000 14 R.C.S Tours

Contact details:

1 ZA le Plessis

37260 Thilouze

France

Tel. +33 (0) 6 61 78 74 55

Email : progom@outlook.fr

Website:

"Editor / Webmaster: Fred BENET

Host :

Wix

DATA PROTECTION

“The customer information that we require is necessary for the completion of orders, and as such may be transmitted by the PROGOM company to a contracted third party partner involved in the fulfillment of this order.

According to the French law of January 6th 1978, you may request to access or modify information concerning you, by emailing the webmaster.

INTELLECTUAL PROPERTY

All content of this website; including but not limited to; text, photographs, illustrations, and images, are the property of PROGOM. No part of this site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any fashion, without the prior written consent of PROGROM.

PRICES

Product prices are displayed in EUROS, all taxes included, exclusive of postage and packing costs (which are indicated in the listings).

All orders are to be paid in EUROS, whichever country the order originates from.

PROGOM retains the right to modify prices at any time. When an order is created, the items will be invoiced according to the current prices.

ORDERS

Orders are made via the website. For further information, or any questions, our Customer Service team can be contacted on +33 (0) 6 61 78 74 55, open Monday to Friday, from 9h00 - 12h00 and from 14h00 to 18h00, or via email at progom@outlook.fr

PAYMENT

"PROGOM offers the following means of payment:

. PayPal

. Bank card (via PayPal)

. Payment on delivery, via La Poste or courrier.

. Offline payment (bank transfer or French cheque); dispatch of order upon receipt of payment.

All bills are payable upon confirmation of the order. Any delay in payment will result in the application of penalty interest, the amount of which is detailed in the bill.

All items remain the property of PROGOM until receipt of the full and total payment for the order (Retention of property clause, French law n°80-335 of 12 May 1980).

PROGOM reserves the right to not dispatch an order in the case of non-payment of a previous bill.

PRODUCT AVAILABILITY

PROGROM will make every effort to respect the indicated product delivery times.

All orders are made according to available stock at PROGOM and their suppliers. For any unavailable items, or items with delivery times that are too long, PROGOM will suggest a replacement item which you may accept, or decline. If you decline the replacement, see chapter “Reimbursement” below.

DELIVERY

Articles purchased via the PROGOM online shop will be delivered to the address indicated when the order was placed.

Delivery times are calculated in working days, and will be deferred to the following working day for any order received after 3 pm, Central European Time, on a Saturday or Sunday, a Bank Holiday or a non-working day. The delivery period is made up of preparation time (no more than 24h), and delivery.

LATE DELIVERY

If a delivery is not received in the expected time-frame, PROGOM will carry out an investigation with the Post Office or courrier. These investigations may take from 15 to 21 days, and during this time no reimbursements or replacement deliveries will be made.

According to article L.114-1 of the Consumers Code, if you have not received your order seven days after the expected delivery date, you have the right to renounce your order, via a signed-for recorded delivery letter, within 60 days of the expected delivery date.”

RECEPTION OF ORDERS

“Upon reception of your order, you must check the condition of the packaging and the products that have been delivered (open the package in the presence of the delivery driver). If the packaging or products are damaged or missing, you must refuse the delivery. Do not sign the delivery slip without specifying any problems that you have noted. You must also confirm the issues encountered to the transporter in writing, within three days of the delivery, and send a copy to PROGOM. Caution: writing “Pending unwrapping” has no legal value.

If you choose to refuse the products on delivery, as well as writing comments, you must also ask the transporter to return the delivery to sender, along with a “Constat 170” damage report, and keep a copy of this report. It may also be necessary to send confirmation via signed-for recorded delivery letter to the seller and the transporter, especially if you have not specified any problems at the time of delivery, or if the parcel was left in your letterbox, unsigned for.”

DAMAGED OR INCOMPLETE DELIVERY

. If the damaged and/or incomplete parcel has been left in your letterbox, you must make a claim with the Post Office or the transporter within 3 days. The parcel must then be returned to Progom.

The procedure to follow when returning items is detailed in the chapters “Product Return” and “Reimbursement” below.

. If the delivery requires a signature, or is delivered to you in person, it can be refused, and returned at no cost to you.

. If you were not present during the delivery, you will receive a non-delivery notice, indicating that your parcel is available at the post office or at the premises of the transport company that was used. When collecting the parcel, it is possible to request that a damage report be filled out, and to refuse the delivery, at no cost to you.

DAMAGED / INCORRECT ITEM DELIVERED

PROGOM will reimburse you for any item that does not match your order. In order to receive your reimbursement, you must submit a written request within fourteen days after the delivery.

The procedure to follow when returning items is detailed in the chapters “Product Return” and “Reimbursement” below.

THE RIGHT TO CHANGE YOUR MIND

As per articles L.121-18-4 and L.121-20 of the French Consumer Code, you are entitled to a cooling-off period of fourteen days, which commences on the day your order is delivered by PROGOM.

The right to change your mind does not apply to purchases made by businesses. The Consumer Code applies only to private individuals, purchasing items for their personal use.

The following products are excluded from the cooling-off period article: audio and video recordings (CDs and DVDs) and software whose packaging has been open by the consumer; newspapers and magazines, items that have been personalised or specially made for the customer, lotteries and perishable goods, financial service, travel, aeroplane tickets, and purchases made during an auction.

In order to exercise your right to change your mind, you must send a signed-for recorded delivery letter. Please use the following template:

"FAO PROGOM, 1 ZA le Plessis, 37260 THILOUZE - FRANCE.

I hereby inform you that I wish to change my mind regarding the purchase of the item below:

Reference:

Description:

Ordered on* / received on*: dd/mm/yyyy

Full name of customer:

Customer address:

Customer signature:

Date : dd/mm/yyyy

* Delete as necessary."

The procedure to follow when returning items is detailed in the chapters “Product Return” and “Reimbursement” below.

GUARANTEE

All products sold on the website www.progom.com are covered by a legal guarantee for hidden defects.

“This legal guarantee does not cover:

- replacing consumables,

. unintended or improper use of the product

. defects which have developed due to improper use of the product

. defects due to external causes

The guarantee on products determined to be defective, is limited to a simple replacement of the product.

RETURNING PRODUCTS

"Once your order has been delivered, you must notify us of any incomplete or damaged delivery within three days, of any defective or incorrect product within fourteen days, and of your decision to change your mind also within fourteen days.

In your letter informing us of your decision, you must let us know whether you require an exchange, or to be reimbursed.

Beyond this time period, all requests will be refused. In reply to your request, if it is legitimate, we will supply you with a return reference number, and inform you of which delivery method to use.

Please do not return a product without having first obtained a return reference number from us.”

The product must be returned in its original packaging, together with all accessories, instructions and manuals, all placed in new packaging. You must pack the item so that it does not move during transport, and remember to enclose a copy of your bill. Any incomplete return, or one containing items damaged by the customer, will not be reimbursed by PROGOM.

“Documents which must be included in your returned parcel:

- bill of purchase

. for returns under guarantee: honorable declaration that the product has been only been used in the recommended manner”

“You must send your return via recorded delivery to the following address:

PROGOM

1 ZA le Plessis

37260 THILOUZE

FRANCE"

Remember to keep your proof of sending, and the tracking number for your parcel.

"RETURN OF CONSIGNMENT MATERIAL

Consignment material must be returned within 7 days.”

REIMBURSEMENT

. UNAVAILABLE PRODUCT

If an item is unavailable, the delivery time is deemed too long, or if the customer does not accept the suggested replacement item, reimbursement will be made either as store credit or as a bank cheque in the name of the customer who made the order, and at the address on the order, within fourteen days.

. DEFECTIVE OR INCORRECT ITEMS

Reimbursement can only be made if the the product is returned by the customer within fourteen days. If the product (undamaged when received by the customer) is returned damaged or incomplete, or showing signs of use, PROGOM may refuse to reimburse the customer.

Reimbursement will be made by exchange, store credit, or as a bank cheque in the name of the customer who made the order, and at the address on the order, within fourteen days.

If the return is due to an error on the part of PROGOM, the return postage costs will be paid by us, up to the amount corresponding to the delivery method indicated by us when we sent you a return reference number.

. CHANGING YOUR MIND

Reimbursement can only be made if the the product is returned by the customer within fourteen days. If the product (undamaged when received by the customer) is returned damaged or incomplete, or showing signs of use, Progom may refuse to reimburse the customer.

Reimbursement will be made by store credit, or as a bank cheque in the name of the customer who made the order, and at the address on the order, within fourteen days.

If the customer has changed their mind, they are liable for the return postage costs.

Free delivery in metropolitan France.

Please contact us for a shipment to another country.